Wooden Emotions
Log In or Create Account  |  Track Order
  • Shop All
  • Boxes
  • Storage
  • Wooden Decor
Home > Shipping & Returns

Categories

  • Shop All
  • Boxes
  • Storage
  • Wooden Decor

Shipping & Returns

Revision Policy

We at Woodenemotions want to provide you with the perfect keepsake that you will cherish forever. In order to be sure you communicated your design wishes correctly, we will email you a design proof for most of our products. This proof will come as a blank design, not pictured on your actual product. Please check that all spelling, alignment, font, and images are correct and reply with your approval. We will send you 1 design proof and you must communicate any changes you wish to see from this proof. As soon as you reply, we will begin production of your product and ship it within 5 business days. If you do not reply within 4 business days, we will engrave your order as we interpret the instructions.

 

Shipping Policy

We do our best to ship all orders within 4 business days. We ship via UPS and USPS,   If we are provided with a tracking number from the shipping provider, we will update you with the tracking information. Please note, not all shipping methods will have tracking numbers. The shipping rates are based on weight and location and are displayed in your checkout. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Return Policy

We work hard to let you know what to expect from your item so you're delighted when you receive it. We offer detailed product images and descriptions, as well as the ability to approve the design of most items.

 Items you receive that are free from defects and made as ordered and as described on our website are not returnable. Of course, if we make an error, we'll replace the item at no charge to you. If you've made a mistake and need to reorder, we'll be happy to offer you a generous 25% discount to do so.

 You must contact us to arrange for a return or replacement as unauthorized returns will not be accepted. Shipping charges are non refundable and we do not reimburse return shipping costs. All returns and replacements must be made within 30 days of receipt.

SPECIFIC TO OUR MODEL SHIPS:

100% Money Back Guarantee Policy

We guarantee satisfaction with our products - in the unlikely event that your model arrives damaged please contact us by within 4 days of receiving your order. If you intend to give the item as a gift, please inspect the item upon receipt.? In the case of damage we will ship a replacement to you free of charge and pay return shipping on the damaged model. For the end-of-year holidays (Thanksgiving & Christmas), we extend our return policy (not damage policy) to notify us of a return by Jan. 2nd of the new year, and we will refund 100% of the cost of the product. For further details please review our Refund Policy

 

Information

  • About Us
  • Contact Us
  • Privacy Policy
  • Terms & Conditions

My Account

  • My Account
  • Order History
  • Track Orders
  • Address Book

Connect With Us

  • Follow us on social media for updates about the website and events.
Wooden Emotions
© Wooden Emotions. All Rights Reserved. Designed by KREATIVE
Our website uses cookies to make your browsing experience better. By using our site you agree to our use of cookies. Learn More I Agree
× What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies. How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set
Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. Form related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. Site preference cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. We also use social media buttons and/or plugins on this site that allow you to connect with social network in various ways. For these to work, the social networks may set cookies through our site which may be used to enhance your profile on their site, or contribute to other purposes outlined in their respective privacy policies.